Service Status', what do they mean?

Q: Service Status', what do they mean?

A: There are 4 types of Service Status’, each has a very particular purpose in the system and each serves a particular function.

Service Status is a mandatory field during instrument setup and dictates the way the application shows the instrument.

Open Maintenance: If assigned this status, the instrument will appear on Work Screen when the routine is due. An Unplanned Work Order and Work Requests can also be issued against an instrument that has the Open Maintenance Service Status. This status is used for the purpose of scheduling active Routines at set intervals.

Closed Maintenance: If assigned this status the instrument will appear on the Work Screen if it has an in-cycle Work Order or Work Request against it. This status is used for the purpose of scheduling active Routines that do not have set intervals.

Quarantine: If assigned this status the instrument will appear on the Work Screen if it has an in-cycle Work Order or Work Request against it. This status is used in the event that an Instrument must be placed in Quarantine as a result of a defect or if it is waiting to be repaired.

Out of Service: If assigned a status of Out of Service then Issuing, Entering and Verifying the instrument is not possible and it will also not appear on the Work Screen. This status is often used when an Instrument is no longer available or if a Reference instrument has fulfilled its duty.

Pending Approval: This status is automatically assigned* to the Instrument if a change is made to the Instrument or Routine assigned to it. When in a status of Pending Approval then Issuing, Entering and Verifying the instrument is not possible and another user will need to approve the change by editing the Instrument and taking the Instrument out of Pending Approval by assigning another Service Status to it.

* If the ‘Pending Approval’ setting in the applications Configuration is set to Yes then instruments will show a status of Pending Approval when configuration service status is set to Yes and the Instrument or Routine details have been edited.

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