When I log in, I don't see all Instruments and Work Orders, why is that?

Q: When I log in, I don’t see all Instruments and Work Orders, why is that?

A: The application supports the ability to filter what you see by the Companies and Departments your user is assigned to.

If you would like your user to be able to see all items regardless of Company and Department there are two solutions.

  1. You can assign your user to the Companies and Departments that the user is not associated to using the steps below:
  • Select the User screen under the Admin section,
  • When on the User screen select the User Id of the account which you wish to add all Companies and Departments for and then selecting ,
  • Now that you are in the User Edit screen, select the Company and Departments you wish to add using the  or  buttons,
  • After all Companies and Departments have been added go ahead and select .

The user will now see all items associated to the Companies and Departments that were added.

 

  1. You can edit your user so that by default, the user is associated to all Companies and Departments, even new ones that are created. To use this solution simply follow the steps below:
  • Select the User screen under the Admin section,
  • When on the User screen select the User Id of the account which you wish to disable the Company and Department filtering and then selecting ,
  • Now that you are in the User Edit screen, uncheck the  check box,
  • After the  check box is unchecked,
  • To confirm that the  check box has been unchecked you will see a message at the top of the screen stating 
  • Now go ahead and select .

The user will now see all items associated to all Companies and Departments by default, even new ones that are added at a later time.

 

Still having some troubles or have questions? Submit a Support Request here.

Have more questions? Submit a request

0 Comments

Article is closed for comments.