Q: Why am I not receiving Deviation emails?
A: There could be a number of reasons for this, the most common reason is that the Deviation email has been marked as Spam or Junk.
Go ahead and ensure that this isn’t the case by going to your email, selecting the Spam or Junk inbox and checking if the Deviation emails are present. If the Deviation emails are appearing in the Spam or Junk inbox, go ahead and mark these as safe and add the sender to your email contacts to ensure the Deviation emails don’t land in the Spam or Junk folder again.
If the Deviation emails are not appearing in the Spam or Junk inbox then what we need to verify next is that the email address listed in the Company is set correctly, to verify this simply follow the steps below:
- Log into the system,
- Select Company under the Admin section,
- Next select the Company of the Instrument you are not receiving the Deviation emails for,
- Ensure that the email address listed for that Company is correct.
If the email address is correct then the next step will be to ensure that your applications Mail Server Settings are set correctly in the Configuration screen under the Admin section. To check if these settings are correct go ahead and follow the steps below:
- Log into the system,
- Select Configuration under the Admin section,
- From the General tab ensure that the Email Server, Default Email Sender, Default Email Password and Default Email Port are set correctly.
Now that all the steps have been covered to ensure all settings are set correctly, go ahead and create a Deviation to test if you can now receive the Deviation emails.
Still having some troubles or have questions? Submit a Support Request here.
0 Comments